In accordance with the conditions of our 90-day limited money-back guarantee, monthly clients have a 90-day period to cancel their accounts. Should an account be cancelled within this initial 90 days, clients will receive a refund for all unused whole months remaining on their subscription.
Yearly clients also benefit from the same 90-day cancellation window. If a yearly client cancels their account within the first 90 days, they will be refunded for all unused whole months, subject to an additional one-month cancellation fee. After the 90-day period, yearly accounts are billed for the entire subscription and no refunds will be provided.
Our published refund policy is available here. For questions, email us at billing@prooph.us.
Certainly. We do not store your payment information, and your account is safeguarded with industry-standard encrypted passwords and cloud based security technologies.
Our safe online security measures include: strong passwords, multi-factor authentication, regular software updates, firewalls, antivirus protection, safeguarding links and downloads, regular data backups, and monitoring for suspicious activity.
Starting at $55/month, we offer three service tiers with specific quantities of Campaigns, Minutes, and Messages. Exceeding these limits incurs overage charges at published rates, available here. All tiers can be upgraded at any time. Email sales@prooph.us or call (509) 519-1600 for more information.
We use secure VoIP and cloud technologies to collect client interaction data. This data is collated in real time and presented through web browsers and downloadable PDF files.
Please download this PDF document to view two examples of our real-time data graphs. Contact us at sales@prooph.us or by phone at (509) 519-1600 for further details.
Account creation and modification is straightforward. Download this PDF to view the step-by-step process.
Campaign creation and modification is straightforward. Download this PDF to view the step-by-step process.
Sure. Contact billing@prooph.us or call (509) 519-1600 for details.
Prooph is a subscription-based service. We do not sell advertising space on our platform, ensuring your proprietary data remains secure and confidential. We have never sold - and will never sell - any client information to third parties.
By email or phone. If you experience any issues, please contact technical support by emailing support@prooph.us or calling (509) 519-1600. Technical support is available Monday to Friday, 9:00 AM to 5:00 PM Pacific time, excluding major U.S. holidays. We also have a comprehensive list of frequently asked questions (FAQs) available on our website.
They are not stored in our system. They pass directly through to your provider and are never retained by our system.
For 90 days after cancellation, your account logon, phone numbers, and marketing data remain available in case you resubscribe. Your phone numbers won't function during this time, and any calls or messages to them will be ignored. After 90 days, all data will be permanently deleted.
You can delete numbers from your account and order new ones. However, canceling a number means you will stop receiving data from it and may only reclaim it if it remains unclaimed by others.
Yes, you can order available numbers from various area codes in any combination.
No. The ability to request reports for your account is unlimited except during scheduled maintenance windows.
Not currently, but our full-featured website works on all popular cell phones, tablets, and desktops.
Changing the master email is not easy to do alone. Our system confirms it for security reasons. We suggest companies use a generic email address accessible to multiple employees. For more information, contact support@prooph.us or call (509) 519-1600.
Yes, but rarely. From time to time, scheduled maintenance on our systems is necessary, which will temporarily restrict access to your account panel. These maintenance windows are typically short and are scheduled at 1:00 AM Pacific time to minimize disruption. In-progress calls will not be interrupted, and no new calls or texts will be lost during these maintenance periods, though account data updates may take up to 24 hours. Users will be notified by email in advance of any planned outages.
If you don't renew your subscription, you can buy the rights to your numbers for a small fee. This process is called porting. To keep using them, you'll need to port them to another service provider. For instructions, contact technical support at support@prooph.us.
The availability of numbers within specific area codes is not within our control. Numerous new adjacent and overlapping area codes are now accessible. Additionally, you have the option to select available numbers from most other U.S. area codes to broaden your business's presence.
Your proprietary data is processed internally for billing and system performance analysis. It is never shared with or sold to outside sources.
Campaign results are processed in real time, so you'll see them immediately. The speed of distributing your virtual phone numbers and QR codes to prospects affects how quickly you get results.
Our services are available exclusively to businesses within the 48 contiguous United States. Currently, we do not offer services to residents of Alaska, Hawaii, U.S. territories, or foreign countries.
Our services suit small to medium businesses and can scale to any size.
Contact billing@prooph.us or call (509) 519-1600 to discuss your needs and create a custom plan.
Our system is compatible with all branded marketing materials. For instance, it can be utilized with any promotional items that feature virtual phone numbers, QR codes, or both. This includes real-time data collected at trade shows and open houses, printed business cards and flyers, and websites, among others. If an item can display your custom Campaign information, Prooph can track it effectively.
Our services do not include a free trial period. However, we offer a 90-day money-back guarantee for our monthly subscription tiers. If our service does not meet your requirements within the first 90 days, you may cancel your subscription and receive a prorated refund for all whole unused months.
For yearly plans, a refund will be provided for all unused whole months, minus a one-month cancellation fee. Full details can be found here.
To arrange an online demonstration, please email us at sales@prooph.us or call (509) 519-1600.
QR codes are downloaded from your Campaigns page. Each Campaign is assigned one custom QR code, and when you download it, you are provided with one .JPG file and one matching PDF file for identification purposes. The .JPG files can be scaled to almost any size. Do not use the PDF file for branding - they are supplied for reference only. Always confirm with your supplier that QR codes are scannable on your advertising materials before approving final production and delivery.
To utilize our automated step-by-step walkthrough for creating new Campaigns and ordering new phone numbers, please click the blue button located at the top of your Campaigns page. The system will then guide you through the process. Additionally, you can download our step-by-step instructions using the link below. For further details, please email us at support@prooph.us or call (509) 519-1600.